silvermancer a.k.a. Rei. I sloth my entire day doing nothing but FUN things which i think they are with a main purpose to solely entertain myself. Like all, I have my temperaments which are pretty bizarre at times..hmm..perhaps most of the time, eh? ahaha. And I'm feeling 
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Thursday, March 24, 2005 @ 06:21
...juniors... recently after such a great turn of event in life...things seems to be looking good....akkaka...well..can't deny that life seems to be kinda boring these days...ntg new happening much...just plain old life!...hai~~~...i've been guiding newbies these days...one after another...today they gonna transfer a newbie from uma to me....i dunno y...ahhaa...hai~~~...1st was jamie who has was with me for 1 week stint or cmg job before starting her training as a sales person, then it was elina both of them are doing fine...but elina still need more confidence....the managers just approved to let her start taking calls on her own....but i'm dont agree with them becoz from my view, she's not so confident yet and she still have the habit of rushing in and cutting off cust easily....if can, i would like to keep her with me for a lil more time till she gain her full confidence and completly kick off the habit...but since she is seated just next to me, it shouldn't be a problem ...infact she's doing just fine...so far so good...ehheheh...yesterday uma ask for approval from the admin to transfer the newbie under her, kevin to me...and it got approve???...wat the hell???...uma, cant u handle him???...well...i can c y when he sit in with me for 1 hour yesterday...i diagnose him as...fear of the customer...lack of confidence... how i diagnose him???...ahhahaha...easy......from the way he qualify the cust on the phone i can tell...akkaak...his sounded very stiff on the phone and seems to be 'to depand on the script' not creative with his words...so the medication???....gonna teach him how to speak with custs and be creative with his words...gotta brain wash him to boost his confidence...hey...that's what i do to all my juniors....ahahaahah...gonna diagnose him further later...ok...juniors are checking in now...will blog later. Mitsuketa! ♥ silvermancer |